Q1. All IRCTC trains were canceled because of the COVID-19 outbreak. How will I get my refund amount?
A: No need to panic over refunds! Due to the COVID-19 pandemic, the Indian Railways has announced refund relaxation on all train ticket bookings. All relaxation announcements by Indian Railways will be given to the users. At RailYatri, we assure you, full fare will be credited back into users’ accounts from which payment was made.
Q2. I already canceled my ticket before the train cancellation announcement, will I still receive a full refund?
A: Many doubts have been raised regarding self-cancellations of e-tickets. If you have booked through IRCTC or IRCTC affiliates like RailYatri.in, you are eligible for a full refund provided by the Indian Railways. Our dedicated customer support team is working twice as hard to keep our users informed and updated.
Q3. What are the usual IRCTC cancellation charges? How much amount will be deducted upon trains getting canceled because of COVID-19?
A: Too confused pertaining to train ticket cancelation rules by the Indian Railways? Don’t be! There are some standard train ticket cancellation rules, which you can adhere to. In view of trains being canceled because of coronavirus, a full refund amount will be credited to the user account used for booking of e-tickets. The traveler’s refund will be initiated automatically after the mentioned date of the journey.
Q4. Where can I track my refunds for train tickets booked via RailYatri?
A: Eagerly waiting for a refund? Don’t worry! You can now track your status of the refund at RailYatri Refund Page where you can check your refund details step by step.
Type in your order id, order type, and registered mobile number.
Or, For any queries related to trains, you can write to us at feedback@railyatri.in
Q5. Can I book train tickets post 17th May? What happens if the lockdown extends?
A: Update! The Indian Railways has given a clarification that ticket booking and reservations for journeys post May 17th was never stopped during the lockdown. Since the advance reservation period for booking tickets is 120 days, train ticket bookings for 18th May and beyond will remain open. During this difficult time, RailYatri is closely monitoring the Government/ IRCTC guidelines and will adhere to all instructions during the lockdown period.
