Insights into simplifying train travel

How to use RailYatri Wallet Transfers?

There are many instances where something urgent came up and washed away all your travel plans. At such unfortunate times you need to cancel your travel bookings and constantly worry about the refund. If you have used RailYatri (app or website) for your travel bookings, then stay WORRY FREE. We have a transparent and simple refund process which will set your worries to rest. Read below and stay assured.

Why refunds are automatically sent to your RY Wallet?

RY Wallet transfer is the fastest refund mode. So, once the cancel request, for your booked order is successfully confirmed the balance is transferred to the RY Wallet. With money being credited to the RY Wallet, you (as a user) will have complete control over the refund money. The best thing about RY Wallet balance (achieved through the refund) is that it will never expire!

What can be done with RY Wallet balance?

The RY Wallet balance can be used for booking any other orders or making purchases on RailYatri platform. Wallet balance can be used for one-click purchase on RailYatri app across available services.

How to transfer Refund money to the original source of payment?

Once the refund is credited to your RY Wallet you can send it to the original source of payment (Net banking, Debit/Credit cards, Paytm, FreeCharge, PhonePe or Vodafone mPesa e-wallets). To send the money back to its original source of payment use the below steps:

  • Tap on the “RY wallet” option on the Home screen.
  • Check your wallet history and choose the recent refund.
  • Select on the “Standard mode” to send the money back to the original mode of payment.
  • Your money will soon be sent forward to the original payment source.

NOTE: No extra charges are applicable for this process.

What is the waiting time for “Standard Mode” money transfers?

The money is credited to the original mode of payment within 5-7 business days. But the time span might vary from one payment mode to the next. In very rare instances the money might be credited after 10 – 15 business days.

How to transfer Refund money to your Bank account through NEFT?

RailYatri users can also get the RY Wallet balance (only the refund amount) credited to their actual Bank account by choosing “NEFT” transfers.

  • Tap on the “RY wallet” option on the Home screen.
  • Check your wallet history and the recent refund.
  • Select the “NEFT” mode to send money back to your bank account.
  • Fill up the due banking details (such as Account holder name, Bank name, Bank address, Account number, IFSC code, etc.)
  • Once this is complete the money would be processed towards the mentioned account.

NOTE: Rs. 30 will be charged for the transaction as a part of processing fees.

What is the waiting time for NEFT transfers?

NEFT transfers are generally processed within 24 hours after the request is made on Business Days (Monday-Friday). If a request is placed on weekends, the money would be credited in the mentioned bank account on Monday.


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